Return, Exchange, Shipping and Privacy
Policies
TheMedicalZone is about VALUE! Our goal is simple, focused and
unique - Satisfy the Customer!
TheMedicalZone publishes these policies to inform and protect
you. We want you to completely understand that we are dedicated
to customer service.
All returned items must be returned using the following guidelines:
- Medi, Juzo, Jobst, Sigvaris and Prenatal
Cradle: These
products are returnable in original condition only, within 14
days of delivery date.
- Product must be received in unopened boxes.
Please inspect the product before opening the factory seal.
- Product
returned due to gross manufacturing defects will be exchanged
only. No credit will be issued. Worn garments must be laundered
before returning; garments returned to us unlaundered, in soiled
condition, or heavily worn, will be returned to the customer unevaluated, as
dictated by Federal Health Statutes.
- All orders returned without
any means of tracking or delivery confirmation will be considered
an unauthorized return and TheMedicalZone.com is not responsible
for refunding the order if we cannot verify receipt of the
return.
If a different size is needed, you must place a new order for
the needed replacement item(s) and return the item(s) you have
already received.
All returns and exchanges are sent to:
TheMedicalZone.com
125
Commerce Park Rd, Ste 105
Mooresville, NC 28117
TheMedicalZone will never share, sell, or misuse any information
shared with our organization. Your information is private and for
internal use only.
TheMedicalZone.com is a secure web site.
Shipping rates:
Free Priority Mail, FedEx Ground or UPS Ground shipping on orders over $60 shipped within the continental U.S. and Canada. U.S. territories and outlying areas are not subject to free shipping - the cost of shipping will be added as a flat-rate charge of $9.95 per shipment.
Orders less than $60 to be shipped within the continental U.S. are charged accordingly, based on the following shipping methods:
Priority Mail (US orders) $6.95 per order
UPS Ground (US orders)
$6.95 per order
FedEx Ground (5-7days) $6.95 per order *
FedEx Second Day $19.95 per order *
FedEx Overnight $33.50 per order *
*FEDEX CANNOT DELIVER TO PO BOXES
*ORDERS PLACED AFTER 2:30PM EST WILL SHIP THE NEXT BUSINESS DAY.
* PLEASE ALLOW 2-3 BUSINESS DAYS FOR JOBST PRODUCTS TO SHIP
Check or money order should be mailed to:
Themedicalzone.com
PO Box 4837
Mooresville, NC 28117
Fax orders to:
1-704-663-4369.
Credit Cards accepted:
Visa, MasterCard, American Express
and Discover.
Questions or concerns, please contact us using any of the following
methods:
E-Mail…….Questions@themedicalzone.com, Billing@themedicalzone.com
Phone……1-800-915-1814
Fax………..1-704-663-4369
Again, thank you for choosing the MedicalZone to be your complete
Compression Therapy source.
We appreciate your business!